Privacy Policy

At Royal Ace Casino, we value the trust and confidence of our players. Protecting your personal information is our top priority, and we are committed to handling your data with security, responsibility, and respect. This Privacy Policy explains how we collect, use, and safeguard your information, ensuring full transparency. We encourage you to read this document carefully so you can make informed choices about your interaction with our casino.

Data Processing

This Privacy Policy outlines how Royal Ace Casino complies with applicable gambling regulations, including the lawful processing of personal data. Processing your data is essential to provide access to our games and services.

Royal Ace Casino is operated under a licensed and regulated entity to guarantee a safe and secure gaming environment. Consent to this Privacy Policy is required in order to use our services. Because updates may occur from time to time, we recommend reviewing this policy regularly. Continued use of Royal Ace Casino’s services will be taken as agreement with any changes.

Collection of Information

We collect various types of personal information through our platform, including but not limited to:

  • Registration and Communication Data: Details you provide during account setup or later communication, such as your name, contact details, and identification documents.
  • Interaction Records: Logs of your communication with us via email, live chat, or other channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, bets, and overall website activity.
  • Compliance Documentation: Information and documents required for identity verification and regulatory purposes.

Usage of Information

The information we collect may be used for:

  • Processing financial transactions and managing your bets.
  • Delivering the gaming services and customer support you request.
  • Conducting identity verification and compliance checks.
  • Sending promotional offers, only with your consent.
  • Meeting legal obligations, including anti-money laundering regulations.
  • Detecting, preventing, and investigating fraudulent or unlawful activity.
  • Analyzing performance data to enhance our services.

Marketing Communications

With your consent, we may use your data to send promotional updates about Royal Ace Casino’s products and offers. You can opt out of these communications at any time through your account settings or by contacting our support team.

Disclosure of Information

Royal Ace Casino does not sell or rent your personal information. However, your data may be shared in the following situations:

  • Within Our Group: To ensure efficient service delivery.
  • With Trusted Partners: For regulatory compliance and operational purposes.
  • With Third-Party Providers: Such as payment processors, verification services, and IT support.

All disclosures are made under strict confidentiality agreements to safeguard your data.

Data Security and Retention

We implement advanced security measures to protect your information, in line with legal and industry standards. Your personal data is stored securely and retained only as long as necessary to meet regulatory requirements, including a minimum of five years after account closure, as required by anti-money laundering laws.

Cookies and Tracking

Royal Ace Casino uses cookies and related technologies to improve your gaming experience. These tools help us analyze website usage, enhance functionality, and support marketing efforts. You can adjust your cookie preferences in your browser settings, though disabling cookies may limit some features of the site.

Your Rights and Contact Information

You have the right to:

  • Access, update, or correct your personal data.
  • Request the deletion of your information.
  • Object to its use for marketing purposes.

If you have concerns or requests regarding your personal data, please contact our Data Protection Officer (DPO) by email. Under GDPR, you may also submit a complaint to the appropriate regulatory authority.

This Privacy Policy reflects Royal Ace Casino’s ongoing commitment to safeguarding your privacy while maintaining a secure and compliant gaming environment. If you need further clarification or assistance regarding your personal data, please do not hesitate to reach out to us.